FREE INSTALLATION 7 DAYS A WEEK

FAQ's

General

– To purchase a bundle, simply click on the Get a free quote button from your laptop, smartphone or tablet and respond to our five-minute questionnaire so that we can instantly provide you with your security bundle option. Remember that our bundles are designed according to the number of rooms in your home, ensuring you purchase the bundle best suited to your needs.

– Once you choose to purchase your designated bundle, you will automatically be asked to select an installation date. Remember to select the date and time slot that best suits you. We offer two main delivery time slots: morning (7AM-12PM) and afternoon (1PM-7PM).

– Once the purchase process is complete, you will receive a confirmation email. Our engineers will deliver and install your bundle in the date and time slot selected.

– We accept the following payment methods: PayPal, Visa, Visa Electron, MasterCard and American Express. Card payment details to be introduced at time of purchase, and a direct debit service will be automatically set up for monthly maintenance and monitoring payments.

Each alarmsmart customer will receive a 3 month free app trial as part of their purchase. This will expire 3 months after installation date unless the customer takes out alarmsmart’s monthly maintenance and monitoring package. And remember we don’t tie you into a contract!

– Your monthly maintenance fee will be charged via direct debit to the same account from which the purchase was made. If you wish to change your payment account, please get in touch with us.

– You will be able to view a record of all payments and transactions in “My Account”, under “My alarm”.

– Your bundle will be delivered by the engineer on the booked installation date. That way, you can be certain that it arrives safely and in perfect condition.

– If you wish to change the date or time of installation, please get in touch with us.

My account

Log in to your alarmsmart account.

– Select My account.

– Select your personal details, make your preferred changes, and then select Save changes.

Log in to your alarmsmart account.

– Select My account.

– Select your personal details, make your preferred changes, and then select Save changes.

Log in to your alarmsmart account.

– Select My account.

– Select your personal details, make your preferred changes, and then select Save changes.

Installations

– During the purchase process you will be asked to select a date and a convenient installation time. We offer two main delivery time slots: morning (7AM-12PM) and afternoon (1PM-7PM).

– Once you complete your alarmsmart security package order, one of our engineers will install it for you on the selected date and time.

– If you wish to change the date or time of installation, please get in touch with us here.

Maintenance

– We carry out annual maintenance checks.

– Our alarm maintenance & monitoring service also includes automatic, remotely-installed updates to ensure your security system is always in perfect condition.

Sign in to your alarmsmart account.

– Select My alarm, where you will find information regarding your upcoming maintenance check.

– We will get in touch to fix a date and time most suited to you, when your in-person maintenance visit is coming up.

Switching suppliers

No problem. We will remove your old alarm for free and cover the notice period or contract cancellation charge with your current supplier, up to a value of £120.

Adding sensors

On the day of install our engineer can assess if additional sensors are required. Our engineer will have additional sensors in his van. If additional sensors are required then these will be installed and charged at £70 + VAT per sensor.

Contract duration

alarmsmart home security system gives you peace of mind without locking you into a contract. That means we will not charge you a cancellation fee were you to decide to leave us

How does monitoring work?

Your alarm will be have 24/7 monitoring via an alarm receiving centre. In the event of a confirmed alarm, the alarm receiving centre will contact the keyholders. And of course you will be notified on the app on your smart phone!